It's sick or injured
It's orphaned
I need it removed
Wildlife Hotline
614-793-WILD
(9453)          
Current Opening

Admissions Receptionist

 

Position: Part Time Animal Admissions Receptionist

 

Job Relationships: Reports to Hospital Office Manager

 

Definition: Responsible for creating a positive experience in hospital reception area for guests and developing a consistent message for donation requests and marketing points. Coordinator also answers phones and inputs animal admissions, makes Humane Wildlife Solution appointments and provides staff support for HWS field technician. Works in close coordination with hospital staff but is not directly involved with animal care. 

 

Minimum Requirements:

  • High school diploma or equivalent
  • Three years experience working with the public in guest services or related area
  • Working knowledge of Ohio wildlife
  • Excellent communication skills
  • Basic computer entry skills; functional use of MS Excel and Access is necessary
  • Ability to work evenings and weekends as required

 

Job Responsibilities & Desired Characteristics:

  • Personally commit to OWC’s Core Values
  • Assist other team members carry out organizational tasks when necessary
  • Maintain professional appearance
  • Adhere to policies and operating standards of OWC
  • Positively promote OWC programs and services
  • Maintain positive attitude and public image at all times

 

Typical Tasks:

  • Greet customers in a professional “customer-centered” manner, include an ask in dialogue
  • Encourage customers to consider supporting OWC by memberships over donations
  • Log in animal admissions
  • Answer hospital phone and HWS line when not directly involved in admissions
  • Fill out initial animal information on Patient Admission Record sheet
  • Provide a welcoming atmosphere by greeting visitors, staff and volunteers
  • Have general knowledge of all OWC services & programs, market to the public
  • Solicit donations (including the sale of OWC Kroger gift cards and merchandise)
  • Log donation on Donation Log Sheet
  • Track and record final disposition of all hospital cases
  • Notify presenters of final disposition
  • Notify OWC Permit Holder of federal/state endangered animal (also Mute Swan) admissions
  • Record and enter data into the animal, volunteer and CIVIC database
  • Track volunteers, record hours, update database as necessary
  • Update, replenish hospital forms as needed (Daily Volunteer Log, Patient Admission Record, OWC Daily Treatment Log, Donation Log Sheet)
  • Answer Hotline and sweep messages when not directly involved in admissions
  • Promote HWS services to Hotline callers
  • Typing, recordkeeping, and organizational support for hospital staff
  • Record and enter data for HWS
  • Print out data records as needed (i.e., mailings, reports)
  • Uphold policies and procedures of OWC animal care and humane treatment
  • Keep reception area clean and free of volunteer and staff personal items
  • Maintain office equipment (copiers, printers) and supplies, including ordering and postage
  • Participate in cleaning and maintenance of facility
  • Perform other duties as assigned

 

Compensation: This is a part-time position with some weekend and evening work as needed. Interview and relocation expenses are the responsibility of the applicant/successful candidate.  There is a 30-day Introductory Period.

 

Send cover letter, resume and three references to:

Ohio Wildlife Center

2661 Billingsley Rd

Columbus Ohio 43235

 

Or   info@ohiowildlifecenter.org

 

Deadline for resumes May 1, 2009

 

This job description is not an implied contract between the employer and employee.  The employer reserves the right to make changes at any time and at its discretion.

 

 
The Red-tailed hawk is a medium-sized bird of prey found throughout North America. It is generally non-aggressive toward humans and other birds and is an opportunistic feeder with a diet mostly of small mammals. Raccoons are opportunistic eaters and can be avoided by keeping garbage and compost piles secure, and keeping pet food inside. Photo by Scott Schisler American bullfrogs are common in Ohio and recognized by their deep, throaty song. Photo by Dr. Don Burton Canada goslings are born in the spring and by fall are mature and ready to fly south with their flock. Photo by Katherine Clifton Coyotes were introduced to Ohio and have thrived in urban environments. This coyote, Hope, was unreleasable because she was hand-raised by humans before sent to OWC, and so lacks certain survival skills. Photo by Sue Simunich Mother deer tell their fawns to stay still and low (often curled up) all day while she is away. She will return at dusk and likely move them to a new spot. This is a safety precaution for the fawns, but many times fawns are mistaken to be orphans because of it. Photo by Scott Schisler Black rat snakes are native Ohio snakes. This snake resides at OWC because of injuries that would compromise its ability to survive in the wild. Photo by Sue Simunich. The Chukar is a game-bird in the pheasant family, originally from Asia but introduced to the United States. This Chukar is Tori, who resides at OWC. Photo by Sue Simuncich This male American Kestrel also resides at OWC and can be seen at the center’s outdoor wildlife display. Photo by Deb Keller You may see Eastern Gray squirrels like this in your backyard, consuming seeds, acorns, insects, eggs and other nuts. Photo by Sue Simunich The population of the Leopard frog is decreasing due to pollution and deforestation. They are often good indicators for environmental problems because of their sensitivity to chemical pollutants found both in the air and the water. Photo by Sue Simunich Most Snapping turtles eat plants, small mammals, fish and birds and are quick to take off your finger if you get too close. Photo by Sue Simunich Despite what it looks like, those big tuffs on the top of this Great-horned owl’s head are not ears. To predators, they may look like an easy way to grab the owl, but they are actually just feathers. Photo by Sue Simunich The American Bald Eagle is an endangered species. Photo by Katherine Clifton Male Cardinals are recognized by their bright red appearance. Photo by Scott Schisler The Eastern Fox snake resides in Ohio, Michigan and parts of Canada in flat, marshy areas. Fox snakes will eat primarily small rodents, but will also eat small birds, rabbits and other small animals. Photo by Sue Simunich The wings of the male Kestrel are slate-blue. Females are rusty to match the back feathers. Photo by Deb Keller Flying squirrels are one of the most common squirrels in Ohio, although they are rarely seen because they are nocturnal (meaning they are awake at night time). Photo by Deb Keller Red fox kits stay with their mother and siblings for several months and then go off on their own typically in July. Foxes are generally shy animals. Photo by Scott Schisler The Painted turtle is a reptile that is common in southern Canada, the US, and Mexico and is related to other water turtles like sliders and cooters. They live in ponds, marshes, and slow-moving rivers with muddy bottoms. Photo by Deb Keller Great horned owls hunt at night by waiting on a high perch to swoop down on prey. They eat small to medium-sized mammals like rats, voles, skunks and rabbits. Photo by Deb Keller Blanding’s turtles are a semi-aquatic species found mostly near the Great Lakes regions. Photo by Sue Simunich The Virginia Opossum is about the size of a house cat and “plays dead” as a defense mechanism from predators. Photo by Sue Simunich White-tailed deer have been forced to adapt to urban environments as their natural home is being destroyed by human development. Photo by Katherine Clifton Canada geese are dedicated parents and very social. When one goose is fatigued while flying, they will make sure it is not alone while it rests and will fly in shifts. Photo by Katherine Clifton Bobwhite quails are ground-dwelling birds found in North America, Central America and the Caribbean. Photo by Deb Keller Raccoon mothers will call out to their young should they fall from a tree or get lost. As long as she sees them or hears their cries, she will do whatever it takes to retrieve them. Photo by Owen DeWolfe In flight, Red-tailed hawks flap as little as possible to conserve energy. Their flight is slow and deliberate, with deep beats of their wings. Photo by David Harrison The male Red-winged Blackbird fiercely defends his territory during the breeding season. He may spend more than a quarter of all the daylight hours in territory defense. He vigorously keeps all other males out of the territory and defends the nests from predators. He will attack much larger animals, including horses and people. (birds.cornell.edu) Photo by Tripp Braden